Privacy Policy

PRIVACY POLICY

Last updated November 24, 2023

This privacy notice for aIDyl Ltd (‘aIDyl’, ‘we’, ‘us’, or ‘our’), describes how and why we might collect, store, use, and/or share (‘process’) your information when you use our services (‘aIDyl Interior Design Services’), such as when you:

Visit our website at http://www.aidyl.co.uk, or any website of ours that links to this privacy notice.
Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? By reviewing and understanding this privacy notice, you will gain knowledge of your privacy rights and the options available to you. In the event that you disagree with our policies and practices, please refrain from utilising our Services. If you have any further questions or concerns, please reach out to us at info@aidyl.co.uk.

Summary of Key Points

This summary gives a brief overview of the important information from our privacy notice, but if you want more detailed information, you can find it at each key point.

What personal information do we process? We may collect and use your personal information when you interact with our Services, depending on the way you use them, the products and features you use, and the choices you make.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we receive any information from third parties? We do not receive any information from third parties.

How do we process your information? We handle your personal information to offer, enhance, and manage our Services, communicate with you, prevent security breaches and fraud, and abide by legal requirements. Additionally, we may process your information for other reasons if you grant us your consent. We only process your information when we have a legitimate legal basis to do so.

In what situations and with which types of parties do we share personal information? This statement indicates that there are certain situations and types of third parties with whom the company may share information. However, it does not provide any further detail on what those situations or third parties may be.

How do we keep your information safe? Although we have implemented organisational and technical measures to safeguard your personal information, we cannot guarantee the security of your data since no electronic transmission over the internet or information storage technology can be fully secure. There is a possibility that hackers, cybercriminals, or other unauthorised third parties may be able to bypass our security measures and access, steal, modify or collect your information improperly.

What are your rights? The privacy law applicable to your geographic location may give you certain rights with respect to your personal information.

How do you exercise your rights? If you want to exercise your rights regarding your personal information, the most straightforward way to do so is to contact us. We will review and take action on any requests in compliance with the relevant data protection laws.

What information do we collect?

1. Personal information you disclose to us. We gather personal information that you choose to give us. This may include information you provide when you register for our Services, express interest in learning more about our company or products, engage in activities on our Services, or contact us directly.

2. Personal Information Provided by You. The types of personal information we collect may vary depending on how you interact with us and the Services, the choices you make, and the products and features you use. The personal information we may collect includes but is not limited to:

Names
Email addresses
Usernames

Passwords

3. Sensitive Information. We do not process sensitive information.

4. Payment Data. If you make purchases through our Services, we may collect data required to process your payment, such as your payment instrument number and security code. This payment data is stored by WooCommerce, and you can find their privacy notice link(s) at https://woocommerce.com/document/marketplace-privacy/.

5. Social Media Login Data. We may offer you the choice to sign up or register with us using your current social media account information, such as your Facebook, Twitter, Instagram or other social media account.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

When you use our Services, we collect certain information automatically, such as your Internet Protocol (IP) address, device and usage information, and other technical information.

This information does not identify you personally, but it may include details about your device, operating system, language preferences, referring URLs, country, location, and how and when you use our Services. We collect this information to ensure the security and proper functioning of our Services, as well as for internal analytics and reporting purposes.

Similar to many other businesses, we utilise cookies and other similar technologies to collect information. Please refer to our cookie policy for additional information.

The Information we collect includes:

When you access or use our Services, our servers automatically collect log and usage data, which includes service-related, diagnostic, usage, and performance information.

This data is recorded in log files and may include your IP address, device information, browser type and settings, and information about your activity within the Services (such as the date/time stamps of your usage, pages and files viewed, searches, and other actions you take, such as which features you use).

Additionally, this data may include device event information such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings, depending on how you interact with us.

Packages you’ve viewed: we’ll use this to, for example, show you Packages you’ve recently viewed.

Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We’ll also use cookies to keep track of bag contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order.
Respond to your requests, including refunds and complaints.
Process payments and prevent fraud.
Set up your account for our store.
Comply with any legal obligations we have, such as calculating taxes.
Improve our store offerings.
Send you marketing messages if you choose to receive them.
If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Who on our team has access?

Members of our team have access to the information you provide us. For example, both Administrators and Designers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds, and support you.

Payments

We accept payments through WooCommerce WooPayments, Stripe, and PayPal.

When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the name, email, address, phone, city, post code, unique payment identifier, payment provider identifier, purchase total, and billing information.

How do we process your information?

We handle your data for various reasons such as delivering, enhancing, and managing our services, communicating with you, safeguarding against security threats and fraud, and complying with legal obligations. Additionally, we may use your information for other purposes, provided we have your permission.

We handle your personal information for different purposes, depending on how you use our Services, including:

We may process your information to assist you in creating and verifying your account and to manage your account effectively so that it continues to function properly.
We may process your information to provide the services you have requested and to ensure that they are delivered to you effectively.
We may use your information to address any inquiries or concerns you have about our services and help resolve any issues that you may encounter.
We may process your information to send you administrative details such as updates about our products and services, changes to our terms and policies, and other related information.
We may process your information to handle and oversee your purchases, payments, returns, and exchanges made through our Services.
We may process your information to request feedback and to get in touch with you about your usage of our Services
We may process your personal information for marketing purposes if it aligns with your marketing preferences. This includes sending you marketing and promotional communications. You have the option to opt out of our marketing emails at any time.
We may use your information to create personalised content and advertising that caters to your interests, location, and other factors with the aim of providing targeted advertising to you.
We may process your information as part of our efforts to maintain the security and safety of our Services, including fraud detection and prevention.
To determine use patterns. To better understand how our Services are being used so we can improve them, we may process information about how you use them.
To evaluate the success of our marketing and publicity activities. In order to deliver marketing and promotional efforts that are most relevant to you, we may process your information.
To preserve or defend a person’s essential interests. When doing so is required to preserve or defend a person’s vital interests, such as to stop harm, we may process your information.

On what legal foundations do we process your information?

We only use your personal data when we believe it is necessary and when there is a good reason (i.e., legal basis) to do so under the applicable law, such as when you give us permission, when we need to comply with the law, when we need to provide you with services, when we need to enter into a contract with you or fulfil one we already have, when we need to protect your rights, or when we need to pursue our legitimate business interests.

We are required to provide justification for the legitimate legal basis we depend on to treat your personal information under the Global Data Protection Regulation (GDPR) and UK GDPR. So that we may handle your personal information, we may rely on the following legal bases:

Consent. If you have granted us approval to use your personal information for a certain purpose, we may handle your information. Your permission is revocable at any moment.
Execution of a Contract. Prior to entering into a contract with you, at your request, or where we otherwise feel it is required to fulfil our contractual responsibilities to you, including delivering our Services, we may process your personal information.
Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

Inform customers about deals and discounts on our goods and services.
Create and deliver customised and pertinent advertising for our users
Examine how our services are used so we can enhance them to engage and retain users
Assist with our marketing initiatives
Recognise issues and/or stop fraud
Recognise how our users interact with our products and services so we can enhance user experience

Legal Requirements. When it comes to cooperating with law enforcement or regulatory agencies, exercising or defending our legal rights, or providing your information as evidence in a lawsuit in which we are involved, we may process your information if we believe it is necessary to do so in order to comply with our legal obligations.
Vital Interests. When we feel it is required to defend your vital interests or the vital interests of another party, such as when there are possible risks to anyone’s safety, we may process your information.

When and with whom do we share your personal information?

We may disclose information to the following types of third parties or in the specific circumstances indicated in this section.

Suppliers, consultants, and other service providers from a third party. In order to execute tasks for us or on our behalf, third parties (sometimes referred to as “third parties”) that need access to your data to conduct their jobs may get your data from us.

In order to protect your personal information, we have agreements in place with our third parties.This means that they are prohibited from using your personal information unless we have given them permission to.

Also, they won’t disclose your personal information to other organisations but us. Moreover, they promise to safeguard the information they store on our behalf and keep it for the time frame we specify.

The following are the types of third parties with which we may disclose personal information:

Ad Networks
Affiliate Marketing Programs
Cloud Computing Services
Collaboration and Communication Tools
Data Analytics Services
Data Storage Service Providers
Finance and Accounting Tools
Sale and Marketing Tools
Social Networks
Testing Tools
Website Hosting Service Providers
Website Developers

We could also have to disclose your personal information in the following circumstances:

Business Transfers. In conjunction with or during talks of any merger, sale of company assets, financing, or purchase of all or a portion of our business by another firm, we may disclose or transfer your information.

Do we use cookies and other tracking technologies?

We could gather and keep your information using cookies and other tracking technologies.

To access or retain information, we may use cookies and other tracking technologies (such as web beacons and pixels). Our Cookie Notice outlines specific information on how we use such technologies and how you can reject particular cookies.

How do we handle your social logins?

We could have access to some information about you if you decide to register for or log into our Services using a social network account.

You can register for and log into our services using the credentials from a third-party social network account (like your Facebook, Instagram or Twitter logins). When you choose to do this, your social network provider will give us with some profile information about you. Your name, email address, friends list, profile image, and any other information you choose to make public on such a social media site will frequently be included in the profile information we get, however this will depend on the social media platform in question.

Only the uses listed in this privacy notice or those otherwise made apparent to you on the relevant Services will be made of the information we acquire. Please be aware that we have no control over and accept no liability for how your third-party social media provider may use your personal information in other ways. We advise you to read their privacy notice to learn how they collect, use, and disclose your personal information as well as how to modify your privacy settings on their websites and mobile applications.

How long do we keep your information?

Unless otherwise required by law, we retain your information for as long as it takes to achieve the goals mentioned in this privacy notice.

Unless a longer retention time is needed or authorised by law, we will only store your personal information for as long as it is necessary for the reasons outlined in this privacy notice (such as tax, accounting, or other legal requirements). No need in this notice calls for us to preserve your personal data for a longer period than the time a user has an account with us.

If we no longer need to process your personal information for legitimate business purposes, we will either delete it or make it anonymous. If this is not possible (for instance, if your personal information is stored in backup archives), we will securely store your personal information and keep it separate from any other processing until deletion is possible.

How do we keep your information safe?

With the help of a system of organisational and technical security measures, we want to keep your personal information safe.

To ensure the security of any personal information we process, we have adopted necessary and reasonable organisational and technological security measures. No electronic transmission over the Internet or information storage technology, however, can be guaranteed to be 100% secure, so we are unable to promise or guarantee that hackers, cybercriminals, or other unauthorised third parties won’t be able to circumvent our security and improperly collect, access, steal, or modify your information. Although we will do our best to secure your personal information, you bear all risks associated with sending personal information to or from our Services. You should only use secure environments to access the Services.

Do we collect information for minors?

We do not intentionally collect information from minors under the age of 18 or sell to them. By using the Services, you certify that you are at least 18 years old or that you are the parent or legal guardian of the minor dependent and agree to the use of the Services by the minor dependant. If we become aware that a user under the age of 18 has provided us with personal information, we will immediately deactivate the account and take reasonable steps to ensure that the information is removed from our files. Please email us at info@aidyl.co.uk if you learn of any information we may have about anybody under the age of 18 that we may have obtained.

What are your Privacy rights?

You may have rights that provide you more access to and control over your personal information in some locations, including the European Economic Area (EEA) and the United Kingdom (UK). Your account is always up for review, modification, or termination.

You may have specific rights under relevant data protection legislation in some locations (such as the EEA and the UK). These may include the rights to:

Ask for access to and a copy of your personal information.
Ask for its rectification or deletion.
Ask to have its processing restricted.
Where appropriate, ask for data portability.

You may also be able to object to how your personal information is processed under specific conditions. Using the information provided in the section below under “How can you contact us about this notice?” you may submit such a request to us.

Every request will be taken into account, and we’ll follow any applicable data protection rules in doing so.

You also have the right to file a complaint with your local data protection supervisory authority if you reside in the EU or the UK and feel we are processing your personal information unlawfully.

Revoking your consent. With regards to revoking your permission, you have the right to do so at any time if we are using it to handle your personal information. You can revoke your consent at any time by getting in touch with us using the information in the ‘How can you contact us about this notice?’ section below, or by changing your settings. Please be aware, however, that this won’t impact the legality of the processing done before the permission was withdrawn or the processing of your personal information done in reliance on legal grounds other than consent.

Unsubscribing from marketing and promotional emails. You can unsubscribe from our marketing and promotional emails at any time by clicking the unsubscribe link in the email we send you, or by contacting us using the information in the “HOW CAN YOU CONTACT US ABOUT THIS NOTICE” section underneath. The marketing lists will then no longer include you. We may, however, continue to get in touch with you for other non-marketing reasons, such as to react to service requests, send you communications that are linked to your account’s administration and usage, or for other such reasons.

Account Information

You may log in to your account settings and update your user account whenever you want to examine or modify the information in your account or cancel your account.

We shall deactivate or remove your account and any associated data from our live databases upon receiving your request to discontinue your account. To stop fraud, address issues, help with any investigations, uphold our legal obligations, and/or comply with relevant legal requirements, we might keep some information in our records.

Cookies and related technologies

The majority of Web browsers have cookies enabled by default. You may often opt to set your browser to refuse cookies and erase cookies if you’d like. Some functions or services of our Services may be impacted if you opt to delete or reject cookies.

You can send an email to us at info@aidyl.co.uk if you have any inquiries or concerns regarding your privacy rights.

Controls for Do-Not-Track features

You may turn on the Do-Not-Track (‘ONT’) function or setting in the majority of web browsers, some mobile operating systems, and mobile applications to indicate that you prefer not to have information about your online browsing activity tracked and gathered. At present time, there is no established consistent technical standard for identifying and using ONT signals. Due to this, we currently do not react to ONT browser signals or any other mechanisms that automatically express your want to not be followed online. In the event that an online tracking standard is later established that we are required to abide by, we will update this privacy notice to include information about that practise.

Changes to this policy

In order to remain in compliance with applicable regulations, we will update this notice as needed.

This privacy notice may occasionally be updated. A new “Updated” date will be used to identify the revised version, and it will take effect as soon as it is made available. Whenever we make significant changes to our privacy statement, we will let you know by either publicly publishing a notice of the changes or by sending you a personal message. In order to be updated about how we are protecting your information, we urge you to often review our privacy notice.

How can you contact us about this policy?

If you have questions or comments about this notice, you may email us at info@aidyl.co.uk.

How can you review, update or delete the data we collect from you?

You may be able to request access to, alterations to, or deletion of the personal data we gather about you, depending on the laws that apply in your nation. Please visit your account settings to ask to examine, edit, or remove your personal information.

COOKIE POLICY

Introduction. This Cookie Policy explains how we use cookies and similar technologies on our website. By using our website, you consent to our use of cookies in accordance with this policy.

What Are Cookies? Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work or to work more efficiently, as well as to provide information to the owners of the site.

How We Use Cookies. We use cookies to improve your experience on our website and to understand how visitors interact with our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire, or you delete them).

We use the following types of cookies on our website:

Necessary cookies: These cookies are essential for the operation of our website and enable you to navigate the site and use its features, such as accessing secure areas of the site.
Analytical/performance cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and if visitors receive error messages. This information is used to improve how our website works.
Functionality cookies: These cookies allow our website to remember choices you make (such as your language preference) and provide enhanced, more personalised features.
Targeting cookies: These cookies are used to deliver advertising that is relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

Managing Cookies. You can control and manage cookies in various ways. Please note that if you choose to disable cookies, some features of our website may not work properly.

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can obtain up-to-date information about blocking and deleting cookies via the help pages of your browser.

Changes to This Policy. We may update this policy from time to time. We encourage you to check this policy periodically to stay informed about how we use cookies.